Get Help for an Issue

Request Facility Support


Facility Support

Complete this form with requested details so we can investigate your issue and get it resolved.


Chat with Us

Chat with us by clicking the icon in the lower right corner of this site.

You can also email for help to support@safekeepingapp.com


How's Mom Support

Are you a family member looking for help?

Go to our How's Mom Support Center.


Download How's Mom

Follow these links to get our How's Mom™ app for your smartphone or tablet. Ask your loved one's senior care center for a registration code

Get Answers to Common Questions Frequently Asked Questions

What is How's Mom™?

How's Mom is the app that families download from the Apple App Store or the Google Play store to any smartphone or tablet.  Families use How's Mom  receive alerts, interact with the facility, and monitor their loved one's health details.

How's Mom is an app and service provided to families by their loved ones' senior care facility.

What is SafeKeeping?

SafeKeeping is the company providing How's Mom to families, and a web software called Family Connections Manager ("FCM") to facilities. 

SafeKeeping's software puts your senior care center on the smartphones and tablets of residents families.  Facilities login to the FCM to manage their communications and configure the platform while family contacts download the How's Mom app to stay connected to your center.

What EHR's do you work with?

SafeKeeping integrates to PointClickCare and MatrixCare to synchronize family contacts and simplify the management of your family connections.

We are in process of integrating with other health records systems serving senior care, home health and the long term care industry.  Contact us to learn more!

How much does it cost?

SafeKeeping is always free to families.  Senior care centers license the SafeKeeping platform and enable families to communicate with their staff.  See our pricing page to learn more.

Where do I sign up for SafeKeeping?

Your facility can get started directly with SafeKeeping by setting up a demo or free trial

To start first with your EHR provider, you can initiate the process on the PointClickCare Marketplace (follow these activation instructions) or by contacting your MatrixCare account representative.

Do you have a downloadable app?

Yes!  You can download the How's Mom app from the Apple App Store and the Google Play store.  See our Support Page for details.

Can't Find Your Topic? Submit Your Question

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