How's Mom Blog

Resources for Better Senior Care Experiences

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Solving workforce retention and burnout Issues in Long-Term Care

Empowering families with self-serve resources to reduce low-value staff interactions More News Increasing Census in Senior Care: 4 Customer Experience Strategies Identifying COVID-19 Solutions for...
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Regain Census Post-COVID with Service Recovery Strategies

As the senior care industry begins to emerge from pandemic response mode, an initial focus is how to gain census and add new customers.  Regaining...
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Customer Experience Strategies to Recover Lost Census

Recovering lost census is a priority for senior care operators in 2021.  A strong focus on the customer experience of residents and families is critical...