How's Mom Blog

Resources for Better Senior Care Experiences


Solving workforce retention and burnout Issues in Long-Term Care

Empowering families with self-serve resources to reduce low-value staff interactions More News Increasing Census in Senior Care: 4 Customer Experience Strategies Identifying COVID-19 Solutions for...

Regain Census Post-COVID with Service Recovery Strategies

As the senior care industry begins to emerge from pandemic response mode, an initial focus is how to gain census and add new customers.  Regaining...

Customer Experience Strategies to Recover Lost Census

Recovering lost census is a priority for senior care operators in 2021.  A strong focus on the customer experience of residents and families is critical...