How's Mom Blog

Resources for Better Senior Care Experiences

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Solving workforce retention and burnout Issues in Long-Term Care

March 25, 2021
Empowering families with self-serve resources to reduce low-value staff interactions More News Increasing Census in Senior Care: 4 Customer Experience Strategies Identifying COVID-19 Solutions for...
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Regain Census Post-COVID with Service Recovery Strategies

February 15, 2021
As the senior care industry begins to emerge from pandemic response mode, an initial focus is how to gain census and add new customers.  Regaining...
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Customer Experience Strategies to Recover Lost Census

January 31, 2021
Recovering lost census is a priority for senior care operators in 2021.  A strong focus on the customer experience of residents and families is critical...